Refund policy

At Elynoir, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

You are eligible for a refund or exchange within 14 calendar days of your purchase.

After 14 days, returns and refund requests will not be processed.

Returned items must be unused, in their original condition, and in the original packaging.

Sale items are non-refundable and non-returnable.

Once your return is received and inspected at our warehouse, we will notify you via email.

Approved refunds are processed within 5 working days.

Refunds are issued to your original payment method.

Shipping charges are non-refundable, and return shipping costs may be deducted from the refund amount.

We offer replacements for items that are:

• Lost in transit (please allow up to 14 working days from the dispatch date for investigation)

• Received damaged or defective (photographic evidence required)

Damage claims must be reported within 48 hours with photo/video evidence of the packaging and product.

In some cases, we may ask you to return the item before issuing a replacement.

To initiate a return, refund, or exchange, you can contact us via:

• Our Contact Form (found at the bottom of our homepage), or

• Directly at 📩 hello@elynoir.com

⚠️ Please note: We do not process refund or return requests via website chat, TikTok, or Instagram.

• All return requests must be made within 14 days of delivery

• Items returned without authorization may not be eligible for a refund

• Customers are responsible for ensuring items are securely packaged for return

• Damage claims must be reported within 48 hours with photo/video evidence

✨ At Elynoir, we are committed to ensuring your experience is as refined as our pieces.

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